Troubleshooting
The most common problems and how to solve them.
Sign-in
The Google sign-in window doesn't open. The browser is blocking pop-ups: allow them for prismatex.app, then click Continue with Google again.
"Please sign in again". Your session has expired. Sign in again: your work is already saved.
"This account has been disabled". The account was suspended by a PrismaTex administrator.
Compilation
The PDF doesn't update. Click Compile. For continuous updates, turn on Auto compile in the Compile menu.
Compilation fails. Open View logs, then Diagnose and fix compile errors. Also check that the right file is chosen under Main document. See Compiling and fixing errors.
An image or file can't be found. Paths are relative to the main document and case-sensitive: Figure.PNG and figure.png are two different files.
The bibliography is empty or shows "?". Check the .bib file name in \bibliography{…} or \addbibresource{…}, then recompile.
A font can't be found. With fontspec, choose the XeLaTeX or LuaLaTeX compiler.
Uploads
The upload is slow or stops. Files are sent in pieces: start the upload again and it resumes where it stopped. The maximum size is 200 MB per file.
AI assistant
"Out of AI credits". This month's credits are used up. Wait for the renewal or upgrade to a higher plan. See Plans and AI credits.
The proposal doesn't match the request. Click Undo all, then make your request more specific: where, what, what to keep. For a complex task, try the Terra model.
A validation warning appears. The assistant couldn't fix every compilation or layout problem: check the preview before keeping the proposal.
The assistant takes a while. Big requests (PDF conversion, a whole document) take several minutes. Stop interrupts them.
Collaboration
"Invite is invalid or expired". Links are valid for 24 hours: ask the project owner for a new one.
"Collaboration doesn't support this file type yet". Only text files can be edited together in real time.
PDF conversion
"This file is not a PDF". Choose a .pdf file.
"File too large". The limit is 40 MB: compress the PDF or split it.